Project U. Blog

How Leaders Can Benefit From Their Mistakes

Posted by Catherine Saar on Thu, Aug 09, 2012 @ 10:00 PM

Face it. Sometimes things go wrong, even if you are a conscientious, competent leader.  A blog post by Art Petty on how leaders can benefit from their mistakes resonated with me so much that I decided to share it with you, especially since many of my bosses over the years counseled me not to ever apologize or explain, as doing so shows weakness.

That did not appear to be good advice. What I found instead was that when I quickly owned up to an issue, shared what happened and how to fix it, my associates were appreciative and understanding.  This practice actually built trust, strengthened my working relationships and encouraged openness. By modeling that mistakes are not the end of the world, it allowed others the freedom to address issues openly when they arose. Petty’s post captures this notion beautifully when he writes, “don’t dwell on or attempt to hide your mistakes.  Instead, confront them head-on, help everyone learn from them, and move on.” 

According to Petty, not only should you clearly admit that you made a mistake, in addition, don’t make up an excuse.  He also states that you shouldn’t blame anyone else on your team when an error happens on your watch: “Take your medicine and use your team member’s mistake as a developmental opportunity.”

Here are the two additional recommendations from the post that I support wholeheartedly: 

“Share where you went wrong. If your gaffe was an interpersonal one, admit to the other party that you recognize what you did wrong. For example, “I shouldn’t have jumped to a conclusion before I heard all of the facts.”  If the mistake related to a decision, assess where you might have gone wrong and share the mistake. “I framed this problem wrong. I let emotions get in the way of a clear view to the situation, and I made a rash decision.”  This is powerful credibility building juice and a teaching moment for everyone involved.”

And:

Apologize. The fine art of the workplace apology is often ignored in the workplace. Instead of a sign of weakness, it’s a sign of character and strength.”

I love that.  As I mentioned, I didn’t often hear this perspective articulated in the business world, and I surely appreciate hearing it now. Thanks Art!

Tags: strength, modeling, blame, character, business, appreciate, leader, opportunity, decision, benefit, apologize, mistakes, emotions, perspective, trust, relationships, weakness, openness, workplace, understaning, freedom, confront, credibility

Are You Done, NOW WHAT?

Posted by Catherine Saar on Thu, Sep 08, 2011 @ 03:39 PM

A common question I hear from coaching clients is, “Why can’t I make a decision?”   Frequently, the answer is, because you are not ready. Either you need more information or you need to deal with the root cause of what is holding you back – like fear.   Rest assured, you will make a decision when you are ready to make it.  Usually, your gut knows when it’s time, like the gal in my video “Done”.  Often, you will commit to take action once the pain of staying the same is greater than the pain of making a change.

For most people who have decided, or who are in the process of deciding whether to make a big change, small steps are a good way to start, especially if the change is a scary one.  For example, if you suddenly want to change your career, you might not want to quit your job until you have done a little research and possibly some preparation.  Of course, there are exceptions to every rule. I hear many stories about people who just up and quit and do very well for themselves, but if you are not one of those personalities, then here’s a process for you to consider:

1) Create a vision of your outcome or goal.  See it in your mind’s eye as if it is already real.  Tap into the feeling of already having what you want: joy, satisfaction, thinness, safety, whatever it is.  Keep that feeling in your pocket. Revisit it from time to time, especially during times when you need motivation.

2) Think through, brainstorm and diagram all the steps you can take to get to your goal.  Consider various options and possibilities.  Try using a mind map a vision board or sticky notes…whatever works for you to map out a path.

3) Break each step or item down into small steps, and those down into even smaller steps.

4) Commit to taking consistent action on one or more of your small steps daily or weekly.  If needed, work with a buddy or a coach, and set up accountability for yourself.

5) Keep track of your progress, pat yourself on the back, and adjust your plan as needed.

Before you know it, one small step will lead to another and you will arrive at your envisioned destination.  In short, you are done - until it’s time for your next project!

Tags: coaching, vision board, mind map, commit, change, goal, decision, motivation, fear, vision, coach, brainstorm